Customer Service

Whenever you need user support or technological assistance, STEINERT US is there for you.

Focused on customer satisfaction, our North American production department repairs all products to the factory specifications. We also offer extensive Service Agreements, with technicians trained to work on your specific equipment, and preventative maintenance programs like our Rotor Exchange Program. 

Ask us for your recommended spares.

Call us for fast service, 800.595.4014.
Download our Service Capabilities Reference Sheet to keep by the phone.

STEINERT US Parts & Service

At STEINERT US, our excellent customer service doesn't end when your equipment is delivered. It marks the beginning of a reliable partnership. Our global service network is available to help you with spare parts, training or maintenance at any time.

Spare Parts 

STEINERT US keeps an inventory of most-used parts to minimize your downtime and reduce costs of emergency repairs. We offer quick shipping and competitively priced components. Our STEINERT certified service team members use only original OEM parts and we offer a one year warranty on all spare parts.

STEINERT also offers specific parts programs including our Rotor Exchange Program.


Simplify your sourcing by using STEINERT for both parts and service. Our certified service technicians can provide machine upgrades, repair or rebuild worn-out components and offer suggestions for system improvements. STEINERT technicians are also instrumental in training your employees, whether on new equipment you’ve just purchased or via our STEINERT University program. With service technicians throughout North America, STEINERT is the name to trust in servicing your magnet and sorting units. 

STEINERT Parts & Service - contact us at 800.595.4014
or download our brochure.

Steinert Rotor exchange program

Receive a fully refurbished rotor with STEINERT’s Rotor Exchange Program. Designed to minimize downtime and save money, there is no need for you to stock spare rotors at your facility. STEINERT stocks the equipment and creates a low-cost alternative to purchasing a brand new rotor.